Frequently Asked Questions


If you have any issues with your order, please email us with your order number and name and we will be sure to respond within 24 hours. Email us at or call us at +1-917- 710-7713.

For more information about the MASKS&TOTES team check out About M&T.  


You can learn all about our products on their individual product pages and by checking out our Sizing Guide.  

If you have any other questions or thoughts, let us know by emailing 

We do not make any claims to the medical benefit of face masks purchased from us.


We hope you are 100% happy with your MASKS&TOTES product. We ensure each mask is safely quality checked prior to shipping. 

Due to the unique nature of this business and related matters of hygiene and public safety, all items are final sale and cannot be returned or refunded.

If a product gets damaged or is faulty upon delivery we offer a 100% refund following product inspection. 

For any inquiries, please email with your order number and information. 


How much does shipping cost? We offer free standard shipping across all states within the U.S. 

How fast is your U.S. shipping? Orders typically take 2 - 5 business days to be delivered depending on the location within the U.S.

Do you offer international shipping? Yes.

How much does international shipping cost and how fast is shipping? Shipping time and cost might vary depending on location, shipment method and other factors.

Thanks for visiting our page!